RACHAEL GRIGULIS

Yes, we offer international delivery to many countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy for more details.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Yes!!! This is definitely something that I can help you with, just get in touch via email and we can get started! If you are considering a special commission, either as a gift or for yourself it is important to make contact with me as early as possible as there is often a process that can take from 2-8 weeks of consultation, refining design ideas, choosing stones/metals and arranging quotes. Allow up to 6 weeks for your piece to be completed. There is a strict no returns policy on special commissions.

Some items on the shop are 'MADE TO ORDER' because they are high value, personalized or have just sold recently and haven’t yet been replenished, which means that by purchasing them, but I will be more than happy to make them up for you within a 2 week time frame.

All jewellery needs to be treated lovingly to keep it in good condition. It is not uncommon for silver and gold jewellery to scratch, dent, bend out of shape, or even break through completely, if it is treated harshly. It is not indestructible! ….So please be aware that these pieces are handmade items that should be worn with care. However it is natural that with time and wear, the metal will tarnish, scratch and the patination may change shades. To protect the piece avoid contact with abrasive surfaces, detergents, perfume & cosmetics. For oxidised silver it is best not to use any abrasives or soaps as this can remove the oxidised surface. It is natural for the oxidisation to wear off over time with wear, especially on raised edges and surfaces. It can be reapplied, in most cases, so please contact me. Sterling silver with a bright finish will naturally darken and oxidise over time, it can be polished up with a silver jewellery cleaning cloth, available at supermarkets, or professionally polished. Brushed Finishes can be brightened to original silver shade using a Scotch Brite by lightly sanding across ways. Please feel free to contact me for any cleaning and care advice particular to the item.

I would recommend that the most accurate way to know your ring size is to get it measured by a jeweller – however please note that you may be required to pay them a small service fee, or to otherwise offer to pay them as they are doing you a small service. However if you can’t get to a jeweller, here are two other methods. If you already have a ring which fits comfortably on the desired finger it is recommended that you use this for your measurement. You need to measure the internal diameter of the ring in millimetres. You should then compare it to a size chart to find the corresponding ring size. Of course, if you do not have a ring there is a measurement method to help you. You will need to measure the circumference of the finger your ring will be placed on. To do this you require a piece of semi-stiff card or a flexible measuring tape similar to the width of the ring you are wanting purchase. You must then measure the finger the ring will go on. These measurements can be compared to a sizing chart to find the ring size you need. After you have measured the length then tape it together and put it on your finger just like a real ring. Make it tight but be sure not to push or squeeze it because you won’t be able to do that with a real ring. Make sure it fits over the knuckle.

The onus is on you, the customer, to correctly measure your ring size, or to contact me before or at the time of purchase if you are unsure at all and require some assistance. If you proceed with the order and it does not fit, I will be more than happy to resize it for you; however there will be a small fee, plus shipping. Fees will depend on the metal and how many sizes so please get in touch with me if this happens or if you have any concerns.

Exchange of items because of change of mind is only done in specific circumstances and all shipping is to be covered by the purchaser. Please contact me directly to discuss your individual situation if this should arise Returned goods are subject to a quality check BEFORE money refund is issued. Goods that have been used and/or worn will not be accepted for return or exchange. Please note: Goods which have been custom made, ie: special commission, or altered at request by the customer from the original design, WILL NOT be eligible for exchange or refund under any circumstances unless there is a manufacturing default. Returns and exchanges on items will be accepted if contact is made within three (3) days of the delivery confirmation date. If there is a price difference in the instance of exchange, the customer will be contacted for payment information. If the customer believes the item has been damaged during shipping, please let me know within three (3) days and everything possible will be done to assist you. Please include images of the damaged item. Every item posted is packaged securely and will be in brand new, untouched, unused condition. Any returned items for exchange or refund must be returned in their original packaging. Shipping fees are non-refundable

I am happy to repair any piece free-of-charge within a two week period from purchase, unless the item has clearly been mistreated or damaged by owner through misuse. The returned piece will be inspected and assessed upon its return before further action is taken, and before the free repair is decided. Any repairs after this time will incur a charge, unless it's clearly a design or manufacture fault, in which case you are required to contact me to arrange the repair of the piece.